Opening Times
Monday - Friday: 09:00 - 18:00
 
Our Location
100 Mainstreet Center, Sydney
 
Customer Support
+208 333 9296

Terms & Conditions

All products, goods and equipment for hire always remain the property of So Sweet Cart Hire and More.

Booking and Deposit

To secure your event date and time we require a £50.00 non-refundable booking deposit, this is required at time of booking and the balance will be due 28 days prior to your event. Once the non-refundable deposit of £50 has been received we will email you confirmation of your booking and the date the balance is due.

If we do not receive your full balance by the due date (28 days prior the event) we will assume that our services are no longer required, and we will cancel the order and retain the £50 non-refundable deposit.

So Sweet Cart Hire and More will also require a breakage deposit of £100 with the final balance and this will be refunded in full within one week of the event, subject to there being no damage or loss to So Sweet Cart Hire and More’s cart or equipment.

Cancellations

So Sweet Cart Hire and More understands that occasionally circumstances do change, and we reflect this in our cancellation charges.

Orders can be cancelled anytime up to four weeks before the event, however we will retain the non-refundable £50 booking deposit.

Any orders cancelled after the 28-day period will be charged a cancellation fee, this will be 50% of the total order value.

Any orders cancelled within two weeks of the event date will be charged at the full order value.

All cancellations are to be made in writing to the following email address: [email protected]

In the event of circumstances beyond our control resulting in So Sweet Cart Hire and More being unable to attend your event, such as adverse weather conditions, a full refund, including your £50 booking fee will be made but no compensation will be offered.

Damage and Lost

So Sweet Cart Hire and More take pride in their equipment and always delivery our equipment in excellent condition and we expect it to be returned to us in the same condition, apart from normal use i.e. possible surface debris that can be easily wiped clean and glassware, plasticware and spoons etc. that require cleaning.

Under no circumstances can any banners or decoration be attached to the sweet cart without prior consent and the supervision by a So Sweet Cart Hire and More member of staff.

Our sweet carts are professionally made and painted, customers are not permitted to stand drinks on the carts as this may result in staining and water damage.

Any damage to the sweet cart caused by drinks, glasses or banner and decorations will incur a charge.

Missing items or damaged items will be charged at the full replacement value, we will not accept any substitute replacements.  Any damages incurred will be informed in writing with attached photographic evidence and an invoice will be sent in excess of the received breakage deposit, this invoice is to be paid within 14 days.

Venue

It is your responsibility to notify the venue management or wedding coordinator of our arrival on the morning or evening of your event and to ensure that there is adequate space for the hired equipment. You will also need to notify them when the hired equipment will be collected by us.

Delivery

Delivery, assembly and collection to and from your chosen venue within a 30-mile radius of CM11 1DF, Billericay Essex is included in the hire costs.  Outside of a 30-mile radius there will be a charge of 45p per mile.

Insurance and Certification

We hold Public Liability Insurance and a Hygiene certificate.

Photography

Unless you ask us not to, So Sweet Cart Hire and More reserves the right to take photographs of hired equipment at your event for promotional purposes.

Safety

All our hire equipment is for indoor use only and under no circumstances is it to be used in outdoor areas.

So Sweet Cart Hire and More and staff cannot be held responsible for any safety issues which occur from consumables or the consumption of confectionery or use of our equipment hired and placed at the event location.

Equipment placed by So Sweet Cart Hire and More is under no circumstances to be moved before, during or after the event by anyone other than a staff member of  So Sweet Cart Hire, by doing so you will invalidate our insurance policy.

Please note that if hired equipment is left overnight, arrangements must be made in advance and agreed by So Sweet Cart Hire and More, hiree and venue management in writing to ensure that the necessary insurance is in place.

Children

Children must always be supervised by a parent or suitable adult to avoid accidents and sweets being chosen unsuitably which could pose a choking risk. This is especially important for children aged 5 years and under. Similar care should also be taken to ensure children’s safety relating to glass wear being used on our carts.

Allergies

Please note that some sweets may contain nuts or made alongside other products that contain nuts. Therefore, So Sweet Cart Hire and More and their staff cannot be held responsible for any issues relating from food allergies. A list of all confectionery ingredients will be left in a folder and left alongside the sweet cart for your information.

So Sweet Cart Hire and More does not allow the hirer to add their own sweets to those provided as part of a package, this is for insurance and traceability purposes. Any additions made by yourselves to any of our fully loaded cart will invalidate our insurance.

Agreement

By booking with So Sweet Cart Hire and More and paying the non-refundable deposit indicates that you have read, agreed and understood our terms and conditions and you agree that you are bound by our terms and conditions. Therefore, we kindly ask you to read them carefully, however, if you are unsure about anything please do not hesitate to contact us.